Frequently Asked Questions
What types of services does the Department of Mental Health Services provide?
The Department of Mental Health Services provides problem focused treatment for a variety of mental health concerns. For more detail, visit the Services page.
Are there any fees for services?
All services provided by the clinicians with the Department of Mental Health Services are offered free of charge to trainees of IU School of Medicine.
What are the options for urgent or after-hours care?
Medical trainees at IU School of Medicine with urgent psychological or psychiatric concerns can access guidance through a 24-hour dedicated phone line: 317-278-HELP (4357). This service is available to trainees at all nine IU School of Medicine campuses for emergencies or urgent needs. A trained mental health clinician answers calls and provides step-by-step assistance to the caller.
How do I make an appointment?Whether you are a new or existing patient, you can schedule appointments by visiting our Mental Health Services Learner portal or by calling our front desk at 317-278-2383. Intake begins with an initial brief phone consultation with a clinician. After the intake, an initial evaluation appointment is set up with a therapist. Paperwork can be completed through the portal and must be completed before meeting with the provider at the first session. If needed, a referral to a psychiatrist can be arranged after an initial appointment with a counselor.
Can I walk in for an appointment?
While we are unavailable to offer services on a walk-in basis, we try to provide services as quickly as possible. Intakes are usually available within a few days of reaching out, and urgent appointments are available for those with immediate needs.
Do you offer telehealth?
The Department of Mental Health Services offers telehealth via Zoom through our portal. You may choose to schedule in-person or tele-health appointments, depending on your preferences and availability.
Are services confidential?
The Department of Mental Health Services takes a number of precautionary measures to protect your privacy and ensure that all services are confidential following strict HIPPA compliance. Additionally, we employ a third party EMR system that has no affiliation with IU School of Medicine, IU or IU Health.
What services do you offer for regional campuses?
In addition to our dedicated regional campus therapists, we collaborate with local providers and institutions to ensure that all learners have access to comprehensive mental health care regardless of their location. For more information on this, visit the Campus Resources page.
How is my privacy protected?
The Department of Mental Health Services complies to strict HIPPA guidelines to maintain and secure patient information. Additionally, we employ a third party EMR system that has no affiliation with IU School of Medicine, IU or IU Health.
Are there session limits?
Your provider will work directly with you to determine the appropriate frequency and duration for your sessions based on your needs. In general, we use a brief therapy model.
Make an appointment
Leave a confidential message at 317-278-2383 to request an appointment or log in to the Mental Health Services Learner Portal to schedule appointments, access virtual care, and communicate with our office.