MD Education Program

Interpersonal and Communication Skills

Students listen attentively and communicate clearly with patients, families, peers, faculty and other members of the health care team: establishing rapport; fostering, forming and maintaining therapeutic relationships with patients; effectively gathering and providing information during interactions with others; and participating in collaborative decision-making that is patient-focused.

Graduates will acquire the following competencies related to interpersonal and communication skills.

Interpersonal and Communication Skills 1

Establish and maintain respectful relationships with members of the health care team (peers, faculty and inter-professional colleagues) to facilitate the provision of effective care to patients.

Interpersonal and Communication Skills 2

Engage in respectful dialogue with patients, demonstrating active listening and the use of verbal and non-verbal skills to establish rapport and an effective physician patient relationship.

Interpersonal and Communication Skills 3

Modify communication styles in accordance with the clinical context and purpose of the conversation, demonstrating sensitivity to differences, values and needs of others, with attention to one’s personal communication style.

Interpersonal and Communication Skills 4

Incorporate elements of shared decision-making into communication with patients to facilitate their active participation in their health care.

Interpersonal and Communication Skills 5

Share information accurately in academic and clinical settings both in oral presentations and written documentation including in the medical record.